Urgent Appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our appointment request form, Monday to Friday from 8am to 6pm.
- phone us on 020 86483234, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine Appointments
To request a routine appointment in the next 7 days:
- use our appointment request form, Monday to Friday from 8am to 6pm.
- phone us on 020 86483234, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or Changing an Appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using Patient Access
- phone us on 020 86483234, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home Visits
As the doctors are very busy we ask for your co-operation in attending surgery whenever possible.
If you are too unwell or too immobile to attend, please telephone 0208 6483234 before 10:30 Monday to Friday as this assists in the planning of doctor visits in the early afternoon.
It is helpful if you can give the receptionist an indication of the problem so that the doctor can prioritise the urgency of the request. Always ensure there is a contact telephone number in case the doctor wishes to speak with you prior to the visit.
Patients recently discharged from the hospital, who need nursing follow up, will routinely be seen by the district nursing team.
Visits take place after morning surgery usually between 11:30 and 15:00.
Please be informed that we have a paramedic who might be attending some of our home visits.