NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Consultation: Accurx
Answer 5 simple questions and we will get you help quickly. Health advice, fit notes, medication and more…
When submitting a prescription request through AccurX, don’t expect to be contacted. You will be able to collect the medication from your pharmacy within a few days. For any other requests, please wait to be contacted and monitor your telephone.
Use AccuRx to submit all your medical and administrative requests
Only submit a request for a clinician if you are able to have a telephone/face-to-face consultation the same day.
Why should you use AccuRx?
- Frees up our telephone lines for people that cannot use AccuRx
- Convenient and quicker than using the telephone
- Exactly same response time as calling in
- Covers everything including appointments, prescriptions, sick notes and results
- You can submit requests on behalf of someone you care for
- Getting quicker responses for admin queries
- Creates more time for admin staff to deal with patient enquiries
- Ensures we can more easily prioritise requests based on clinical urgency
How to use Accurx
- Register in AccuRx. Access AccuRx through the banner on the home page or by clicking here. If you don’t have an account yet, click on “Register as a patient”. You will need to fill in you details (name, DOB, gender, address, telephone number and email address) and set up a password.
- Submit your request. Select the type of request and answer 4 simple free text questions with as much detail as possible. The more information you give us, the better we will be able to help you.
- Wait for us to contact you. Please monitor your emails, as we may send a message to you. We may also give you a call during your stated available times.
Frequently Asked Questions (FAQS)
I have submitted a request and I haven’t been contacted yet, do I need to do anything?
Can I access my medical records through AccuRx?
Can I submit one request with multiple different queries?
Can I submit a request even if it is just a question for reception?
Do I have to register every time I want to submit a request?
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
